Shipping & Returns

Shipping Information

All U.S. orders are sent via USPS First Class Mail with delivery confirmation.

Packages are securely wrapped and shipped without insurance unless specifically requested. If you would like to make other arrangements for shipping (for example, insurance, signature confirmation, deletion of the delivery confirmation feature or use of a different carrier), contact me prior to purchasing.

I cannot send a duplicate order if delivery confirmation shows that the package was delivered to a confirmed address or post office.

All orders for shipment outside the U.S. will be sent via First Class International Mail.

All customs fees and duties are the responsibility of the buyer. In accordance with international laws, a customs receipt is included for every order.

Returns & Exchanges

If you are unhappy with your purchase, please contact me at prairieoats.jewelry@gmail.com, so we can workout a solution. I take lots of photos of my work and make every attempt to describe things with enough detail that you will have a clear idea of what you are receiving.

If you are considering returning a piece, you must contact me within 3 days of receipt of your jewelry. Upon approval of a return, the return must be shipped back within 7 days of delivery in its original condition and packaging and the tracking number emailed to me. After the package is received, I will refund the cost of the jewelry minus the initial shipping charge. On any piece that is approved for return, buyer is responsible for return shipping charges as well as loss or damage. Insurance should be considered.

If you have any questions, just ask - I am always happy to help. I care a great deal about my work and want to do everything I can to make sure you are happy with your purchases.

prairieoats.jewelry@gmail.com